Many people suppress their own feelings, needs and wants because they’re not sure how to go about expressing them without upsetting others. Some people express them too forcefully. The outcome in both cases is always unsatisfactory to one, if not both, parties.
It is possible to ask for what you want, let people know how you feel, and say no if necessary without being pushy or aggressive. The key is learning to be assertive.
Assertive people communicate in a way that is clear, open and respectful of other people, ensuring they enjoy healthy, positive relationships - both at work and at home.
This course teaches you the fundamental skills and attitudes you need to enjoy the many benefits of being more assertive.