Communicating With Flair

Our ability to talk is one of the things that makes us unique as a species, and most people say their first words when they are barely a year old. Why then, when talking is something we’ve been doing since infancy, do we so often fail to communicate effectively as adults?

The truth is, while talking may come naturally, actual communication is a skill which we need to learn in order to do it properly.

Who Should Attend

The ability to communicate with others in a way that is clear and respectful, and which gets the desired results, is an invaluable life skill for everyone, especially:

  • Employees
  • Team leaders
  • Managers
  • Couples
  • Business partners

Course Content

Module 1

  • Assertiveness

Module 2

  • Acknowledging
  • Summarising

Module 3

  • Handling Manipulation
  • Handling somebody who is very angry

Module 4

  • Giving and Receiving feedback
  • Reflecting

Module 5

  • Phone Finesse

Module 6

  • Practical Role plays

Format & Duration

The course is both theoretical and practical - participants will have the opportunity to try out and practice the new skills they learn. Attention is paid to participants' personal communication challenges.

Three full days (9am - 4:30pm)

Course Pack

Your investment includes the following:

  • A full set of course notes
  • One free telephonic/Skype consultation (max. 30 mins)
  • Course certificate*

Certification

*This is not an accredited course, so does not constitute an academic qualification. Participants will receive a certificate acknowledging they have attended the course.

Past Audiences

  • Investec Private Bank
  • Focus on the Family

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Upcoming Courses...

Assertiveness: How to Stand up for Yourself Without Standing on Others
Sat, 19 August 2017, 8:30 am
Basic Counselling Skills
Sat, 2 September 2017, 8:30 am