Creating Co-Operation From Conflict

Conflict in itself is not bad. Knowing how to deal with it, is what counts. If we know how to cope with conflict, we will learn to be less fearful of it, and so not try to avoid it. This creates healthier, more harmonious relationships.

This course teaches you the fundamental skills and attitudes you need to deal with conflict and understand that, contrary to popular belief, dealing with disagreement or conflict is far more important to a relationship than not having disagreement or conflict at all.

Who Should Attend

Everyone can benefit from improved conflict management skills including:

  • Executives and managers wanting positive and open relationships with their employees.
  • Supervisors wanting harmonious relationships with their teams.
  • Individuals wanting to enjoy the benefits of clear and open communication.

Course Content

Module 1

  • Defining Conflict
  • Sources of Conflict
  • Reframing Conflict

Module 2

  • The Five Conflict Strategies
  • When to use the Different Strategies

Module 3

  • Creating Win-Win Situations
  • Guidelines for 'Fighting Fair' 

 

Format & Duration

The course is both theoretical and practical - participants will have the opportunity to try out and practice the new skills they learn. Attention is paid to participants' own real-life conflicts and communication difficulties.

One full-day course (9am - 4:30pm)

Course Pack

Your investment includes the following:

  • A full set of course notes
  • One free telephonic/Skype consultation (max. 30 mins)
  • Course certificate*

Certification

*This is not an accredited course, so does not constitute an academic qualification. Participants will receive a certificate acknowledging they have attended the course.

Past Audiences

  • Focus on the Family

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