Conflict in itself is not bad. Knowing how to deal with it, is what counts. If we know how to cope with conflict, we will learn to be less fearful of it, and so not try to avoid it. This creates healthier, more harmonious relationships.
This course teaches you the fundamental skills and attitudes you need to deal with conflict and understand that, contrary to popular belief, dealing with disagreement or conflict is far more important to a relationship than not having disagreement or conflict at all.
Think of the last time you were criticised … you may have done many things well, but the criticiser chose to pick on the one area where you made a mistake, ignoring your good actions or behaviour. This is upsetting, difficult to hear and hard to act upon. How often have you been the one that gives that sort of criticism? The one who breaks down, instead of builds up.
This course explains the difference between negative and positive criticism and provides guidelines for giving and receiving constructive feedback so that you can build relationships - and in the workplace, increase productivity.
Many people suppress their own feelings, needs and wants because they’re not sure how to go about expressing them without upsetting others. Some people express them too forcefully. The outcome in both cases is always unsatisfactory to one, if not both, parties.
It is possible to ask for what you want, let people know how you feel, and say no if necessary without being pushy or aggressive. The key is learning to be assertive.
Assertive people communicate in a way that is clear, open and respectful of other people, ensuring they enjoy healthy, positive relationships - both at work and at home.
This course teaches you the fundamental skills and attitudes you need to enjoy the many benefits of being more assertive.
We would be lost without our phones and yet most of us do not use them effectively or efficiently. When leaving a message most people are not clear and succinct. They often don’t even mention important information such as their name! When speaking to the person they called, they do not introduce themselves properly and do not get to the point of the call, wasting the recipient’s time and causing frustration and irritation. Often they do not even realise the poor impression they are creating.
In this course you will learn how to use the phone with finesse and create a positive impression of yourself and/or your organisation or company.
Some people define diplomacy as the ability to tell someone to go to hell in such a way that they look forward to the trip. I don’t call this being diplomatic - I call it being assertive!
Whether you are dealing with patients, clients or colleagues, HOW you communicate ultimately determines whether your relationship is clear, open and honest - or fraught with tension, misunderstanding and arguments.
In this talk I explain what it means to communicate assertively, why this is beneficial and how to achieve this kind of relationship with your patients, clients and colleagues.
It can be difficult, when asked to give feedback, to know how to be constructive and honest without leaving the other person feeling demoralised. Some people build others up with positive feedback, while some break them down with destructive criticism. What do you do?
Knowing how to give feedback that is motivating and inspiring is critical if we want to develop children and adults who have high self–esteem, and will realise their full potential. It is important to learn how to give (and receive) feedback in a way that is positive, and which leaves both parties feeling good about themselves, and clear on where they stand.
Learning how to converse well and easily with others gives people more confidence when handling both business and social events. Mastering this skill - either one-on-one or conversations in small groups - is thus an important life skill.
In this talk, I cover the fundamentals of what it really means to be a good conversationalist, how to make effective introductions in order to ease the way for others, and (for emergencies) how to escape from the boring individual who insists on dominating your attention. We also touch on non-verbal (body) language.
YOU-Q is a concept that I have developed out of my experiences as a practicing psychologist, as well as my travels around the world. YOU-Q is about living life to its full potential and finding your Inner Winner.
While it encapsulates emotional, spiritual and intellectual intelligence, YOU-Q is also so much more. It is about Getting Real – the importance of knowing and staying true to your value, purpose and vision. It’s about Changing Your Head Talk – how to silence the unhelpful messages we give ourselves and change our negative self-beliefs. And it’s about learning how to Relate well to others.
Have you ever looked enviously at someone who has presence - that enigmatic, 'can’t-quite-put-your-finger-on-it' quality - and wished you could have it too? Have you ever wondered why people just don’t respond well to you? Are you having trouble getting your message across?
Perhaps the answer lies more with how you’re saying something, than what you’re actually saying.
This talk will help you be more aware of the message you’re actually giving beyond the words you’re saying, and show you how to use your voice and body language to appear confident and have presence.
This refers to the way in which you relate to others. By learning essential communication and interpersonal skills, you will radically enhance your relationships with others.
To help you do this you can: