Friday, 01 June 2012 16:38

Communication During Conflict

Article as it appeared in Weigh-Less magazine. By Natasha Liviero

Conflict usually leads to poor choice of communication, making the battle worse. However, conflict in itself is not bad when managed in a positive manner.  People are a package deal. Reasonable conflict facilitates better understanding of each other, ultimately enhancing the relationship. 

Published in Magazines
Friday, 20 April 2012 00:00

Are you a Builder or a Breaker?

Article as it appeared in Vroukeur magazine. By Carien Grobler (Translated into English)

The word "criticism" sounds negative and unacceptable in a world where everyone says you should focus on the positive. It can however be positive, writes Carien Grobler.

Published in Magazines
Sunday, 01 June 2003 14:42

Assert Yourself at Work

Article as it appeared in Woman's Value magazine. By Lee Curry

Confident people find the working situation easier, and experience greater success. If you want to enjoy the benefits of being confident at work, then this is a useful article to read.

Practical, do-able advice which anyone can apply to their own life – with positive, tangible results.

Published in Magazines
Monday, 31 January 2011 00:00

Attention on Assertiveness

Understanding that you have the right to ask for what you want is the key to becoming a more assertive person. Assertiveness helps you feel better about yourself and your self-control in everyday situations, and increases your chances of having honest relationships. But, how can we be assertive without being selfish – and what is the difference between the two?

Published in My Articles
Monday, 06 June 2011 00:00

Coping With Conflict

Conflict occurs when the goals, needs or opinions of one person clash with those of another. Unchecked, this conflict can escalate into full-blown hostility and even violence. When viewed constructively, however, conflict can actually become a valuable and productive growth experience. What skills can we develop to help us handle conflict situations correctly, ensuring a positive outcome for both parties?

Published in My Articles
Wednesday, 06 July 2011 00:00

The Five Communication Styles

Learning to identify the different communication styles - and recognising which one we use most often in our daily interactions with friends, family and colleagues - is essential if we want to develop effective, assertive communication skills. But how can we tell the difference between the styles, and is there a time and place for each one in certain situations?

Published in My Articles
Tuesday, 02 August 2011 00:00

Phone Finesse – It’s Your Call

Even with the ever-growing dominance of computers and social networking sites, and the popularity of e-mail and text messaging, the telephone continues to be the tool of choice for most business communication. It is very important, therefore, to establish good telephone manners in order to convey a polished professional image. Poor telephone technique, sloppy cell phone savvy and missing mobile manners all detract from the impression you make when you make a call.

Here are some practical guidelines to help you foster fabulous phone finesse, ensuring you are heard even when you’re not seen!

Published in My Articles
Wednesday, 08 December 2010 00:00

The Art of Conversation

At social events where we may not know many people, it is easy to feel out of our depth. We may struggle to start a conversation with strangers, and end up feeling uncomfortable instead of confident. How can we change this scenario? What skills can we learn to ensure we enjoy ourselves - and leave a good impression on others?

Published in My Articles
Thursday, 28 March 2013 00:00

Basic Counselling Skills

How often have you wished you could really help someone in crisis, instead of offering well-meant, but ultimately useless advice? With a little basic training, you can learn to listen, provide support and offer real guidance to people in need.

Whether you apply the skills learnt in your home community, at work, through your church or simply within your social circle, you can offer a valuable, supportive service that makes a positive contribution towards helping individuals overcome emotional hardship and issues.

This course will equip you with the skills you need to help make a difference in people’s lives.

Thursday, 28 March 2013 14:01

Using Body Language for Confidence

Presence is that enigmatic, “can’t-quite-put-my-finger-on-it” quality that some people simply have. They walk into a room and immediately command attention – without saying anything!

Presence is made up of a number of things – the most important of which is confidence. The funny thing about confidence is that, even if you don’t feel it, you can pretend to feel it, and by pretending to feel confident, you actually start to feel confident. I call this “fake it ‘til you make it!” And the best way to fake it is with your non-verbal behaviour - how you use your voice and your body language.

Anyone can learn to use both their verbal and non-verbal language to cultivate presence and appear confident. This course will show you how.

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