Think of the last time you were criticised … you may have done many things well, but the criticiser chose to pick on the one area where you made a mistake, ignoring your good actions or behaviour. This is upsetting, difficult to hear and hard to act upon. How often have you been the one that gives that sort of criticism? The one who breaks down, instead of builds up.
This course explains the difference between negative and positive criticism and provides guidelines for giving and receiving constructive feedback so that you can build relationships - and in the workplace, increase productivity.