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E-Quipped to.....Phone With Finesse

This newsletter introduces "Phone Finesse – It's Your Call", a comprehensive article found on my website.

Even with the ever-growing dominance of computers and social networking sites, and the popularity of e-mail and text messaging, the telephone continues to be the tool of choice for most business communication. It is very important, therefore, to establish good telephone manners in order to convey a polished professional image.

Read "Phone Finesse – It's Your Call"

Telephone Technique – A Call To Action!

Here are some practical guidelines to help you present a polished, professional image over the phone:

• Clarify that you are speaking to the correct person, and identify yourself
• State the reason for your call.
• If appropriate, check that it is a convenient time for them to talk to you
• Use the person’s name during your conversation.
• If you say you are going to do something, then follow it up
• Try to make your telephone call in a quiet area or where there is a good signal.
• Thank the person for taking the time to talk to you.

Read "Phone Finesse – It's Your Call"

Coping With An Angry Caller

When people are very angry with us it can be a very unpleasant experience. Both parties end up angry and upset, with each person locked into a vicious cycle of attack and defence. However, it is possible to handle an angry person in a way that is both positive and constructive. Here’s how:

• Listen
• Acknowledge
• Summarise
• Use positive language
• Indicate consequences
• Change the frame

Read "Phone Finesse – It's Your Call"

Keep the Mess out of Your Messages

Know what to do “at the sound of the beep”.

• Clarify for whom the message is intended.
• Address the person by name and identify yourself.
• State the date and time you are calling, and identify the reason for – and urgency of - your call
• Be brief – eliminate the “ers” and “ums”
• Use a pleasant tone of voice
• State your phone number slowly and clearly – and repeat it.
• Avoid background noise

Read "Phone Finesse – It's Your Call"

Mobile Manners

There is no denying that mobile phones – when used appropriately – are wonderful things! Sadly, however, as the modest cell phones of a decade ago have morphed into smartphones capable of keeping us permanently connected to our emails, the internet, music, videos and even TV, we are becoming more and more guilty of abandoning long-upheld social etiquette and adopting a blatantly rude and antisocial behavioural code in which our relationships with our phones are eclipsing our relationships with people.

Here are some do’s and don’ts to practice if you want to keep your cell phone from becoming a hell phone:

• Don’t keep glancing at your phone while on a date or in a meeting
• Don’t make or take calls when you’re in a confined public space
• Do turn your phone off completely during public performances
• Don’t yell – if your immediate environment is noisy, agree to phone back, or move somewhere quieter.

Read "Phone Finesse – It's Your Call"

What's next?

Watch out for my next newsletter where you will be E-Quipped to Give Yourself A Break .

Tip! Save these newsletters and accumulate the series on Build Better Relationships.

Regards

More about me

My goal in creating these newsletters is to inspire you to make the changes necessary to ultimately live the life of your dreams!

On my website you'll find more ideas to get you thinking about life, love, work and other important STUFF - all based on my work as a practicing psychologist, speaker, trainer and life coach (and hat lover!)

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