Prepare to Face up to Feedback

Think of the last time you were criticised … you may have done many things well, but the criticiser chose to pick on the one area where you made a mistake, ignoring your good actions or behaviour. This is upsetting, difficult to hear and hard to act upon. How often have you been the one that gives that sort of criticism? The one who breaks down, instead of builds up.

This course explains the difference between negative and positive criticism and provides guidelines for giving and receiving constructive feedback so that you can build relationships - and in the workplace, increase productivity.

Who Should Attend

Everyone can benefit from an improved ability to give feedback especially:

  • Executives and managers wanting good relationships with their employees.
  • Supervisors wanting positive relationships with their teams.
  • Couples wanting to enjoy the benefits of clear and honest communication.
  • Students and young adults wanting to start their adult life with the advantage of good communication skills.
  • Parents wanting to model good communication skills to their children.

Course Content

Module 1

  • Introduction
  • What is the Effect of Negative Criticism?
  • Loss of Self-esteem
  • Loss of Motivation
  • Negative Feelings Towards the Giver of Criticism
  • What is the Effect of Positive Criticism?
  • An Increase in Self-esteem
  • An Increase in Motivation
  • Positive Feelings Towards the Giver of Criticism
  • Positive Criticism is Always Best!

Module 2

  • Guidelines for Constructive Feedback
  • When is Positive Criticism Appropriate?
  • When is Criticism not Appropriate?
  • Should We Always Give Feedback?

Module 3

  • Guidelines for Receiving Feedback

Module 4

  • Role plays

Format & Duration

The course is both theoretical and practical - participants will have many opportunities to try out and practice the new skills they learn. Attention is paid to participants' own real-life feed-back situations.

One full-day course (9am - 4:30pm)

Course Pack

Your investment includes the following:

  • A full set of course notes
  • One free telephonic/Skype consultation (max. 30 mins)
  • Course certificate*


*This is not an accredited course, so does not constitute an academic qualification. Participants will receive a certificate acknowledging they have attended the course.


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