Article as it appeared in Weigh-Less magazine. By Natasha Liviero
Conflict usually leads to poor choice of communication, making the battle worse. However, conflict in itself is not bad when managed in a positive manner. People are a package deal. Reasonable conflict facilitates better understanding of each other, ultimately enhancing the relationship.
Article as it appeared in Vroukeur magazine. By Carien Grobler (Translated into English)
The word "criticism" sounds negative and unacceptable in a world where everyone says you should focus on the positive. It can however be positive, writes Carien Grobler.
Article as it appeared in Woman's Value magazine. By Lee Curry
Confident people find the working situation easier, and experience greater success. If you want to enjoy the benefits of being confident at work, then this is a useful article to read.
Practical, do-able advice which anyone can apply to their own life – with positive, tangible results.
Understanding that you have the right to ask for what you want is the key to becoming a more assertive person. Assertiveness helps you feel better about yourself and your self-control in everyday situations, and increases your chances of having honest relationships. But, how can we be assertive without being selfish – and what is the difference between the two?
Conflict occurs when the goals, needs or opinions of one person clash with those of another. Unchecked, this conflict can escalate into full-blown hostility and even violence. When viewed constructively, however, conflict can actually become a valuable and productive growth experience. What skills can we develop to help us handle conflict situations correctly, ensuring a positive outcome for both parties?
Learning to identify the different communication styles - and recognising which one we use most often in our daily interactions with friends, family and colleagues - is essential if we want to develop effective, assertive communication skills. But how can we tell the difference between the styles, and is there a time and place for each one in certain situations?
Even with the ever-growing dominance of computers and social networking sites, and the popularity of e-mail and text messaging, the telephone continues to be the tool of choice for most business communication. It is very important, therefore, to establish good telephone manners in order to convey a polished professional image. Poor telephone technique, sloppy cell phone savvy and missing mobile manners all detract from the impression you make when you make a call.
Here are some practical guidelines to help you foster fabulous phone finesse, ensuring you are heard even when you’re not seen!
Criticism is often seen as a negative thing – look it up in any Thesaurus and you'll find it right there alongside such choice words as condemnation, disapproval, nit-picking and fault-finding. This is solely down to the fact that most people only ever criticise in a negative way. And we only ever refer to criticism as criticism when it's negative – positive criticism becomes 'approval' or 'praise'.
The truth is, criticism, when given in an appropriate way at an appropriate time, can have many positive effects – both for the giver and the recipient. The trick is to learn how to criticise in a positive and constructive manner, and to watch out for the pitfalls of negative criticism.
We all make plans we don't stick to and make resolutions we don't keep. It's easy to think big - but even easier to act small. Why do we do this? Why do we sabotage our dreams and fail to reach our goals? And what can we do to ensure we end up living the life of our dreams?
At social events where we may not know many people, it is easy to feel out of our depth. We may struggle to start a conversation with strangers, and end up feeling uncomfortable instead of confident. How can we change this scenario? What skills can we learn to ensure we enjoy ourselves - and leave a good impression on others?