How often have you wished you could really help someone in crisis, instead of offering well-meant, but ultimately useless advice? With a little basic training, you can learn to listen, provide support and offer real guidance to people in need.

Whether you apply the skills learnt in your home community, at work, through your church or simply within your social circle, you can offer a valuable, supportive service that makes a positive contribution towards helping individuals overcome emotional hardship and issues.

This course will equip you with the skills you need to help make a difference in people’s lives.

We would be lost without our phones and yet most of us do not use them effectively or efficiently. When leaving a message most people are not clear and succinct. They often don’t even mention important information such as their name!  When speaking to the person they called, they do not introduce themselves properly and do not get to the point of the call, wasting the recipient’s time and causing frustration and irritation. Often they do not even realise the poor impression they are creating.

In this course you will learn how to use the phone with finesse and create a positive impression of yourself and/or your organisation or company.