Have you ever looked enviously at someone who has presence - that enigmatic, 'can’t-quite-put-your-finger-on-it' quality - and wished you could have it too? Have you ever wondered why people just don’t respond well to you? Are you having trouble getting your message across?

Perhaps the answer lies more with how you’re saying something, than what you’re actually saying.

This talk will help you be more aware of the message you’re actually giving beyond the words you’re saying, and show you how to use your voice and body language to appear confident and have presence.

No matter how similar people are, we are all unique. There will always be some ideas, issues, situations etc. on which we disagree. This is to be expected. Conflict in itself is not bad. Knowing how to deal with it, is what counts. If we know how to cope with conflict, we will learn to be less fearful of it, and so not try to avoid it. This creates healthier, more harmonious relationships.

In this talk I focus on the fundamental skills and attitudes you need to deal with conflict and understand that, contrary to popular belief, dealing with disagreement or conflict is far more important to a relationship than not having disagreement or conflict at all.